Telemarketing is the oldest form of marketing that has helped many businesses to flourish. The key to success is that the agents should have excellent communication skills. Let us reveal some secret about telemarketing that a Melbourne Australia based telemarketing company follows that will defiantly help you.
1. Catchy opening phrase
One of the key to let the person on the phone listen to what you have to say is, start the conversation with an impressive statement. The lines an agent chose to open a call with concludes if the potential customer would wait and listen to them, or else they will hang up. If you are straightaway talking about the company’s offering then it will surely piss off the customer because no one has time to listen to the telemarketing calls. Being creative is the key to start the communication and keep the receiver on call.
2. Keeping a friendly tone
At times even the positive words seem to be sarcastic if not delivered in the right tone. Keeping the right pitch of voice can add weight to your words, so when you are making a call remember that your tone should be friendly and calm so that the receiver does not feel offended at any point. Being humble is the key, the more you pay attention to your tone the greater the possibility that the receiver will listen to you with keen interest.
3. Know the reason for calling
Dangling over the phone will take you nowhere. You need to have a solid reason for why you are calling someone. In case if the receiver is blunt and has no time to talk then they probably ask you to come to the agenda directly rather than beating about the bush. In such scenario, the agents are always ready to pitch the offering right away. A solid statement would tell the receiver what the call is actually about and why they should be purchasing your product or service.
4. Playing a trick
Dealing with the assistance who receive call and straightaway rejects the idea of transferring the call to the right person. To tackle such situation the agents acts smart and tricks the assistant by telling them that they are calling in for an agenda and the prospective knows that what the call is about. Being sharp and to the point would build a sense of confidence and the assistance might consider it a personal affair and transfer the call to the prospective customer, where the agent gets a chance to convince them.
5. Being persuasive
Telemarketing is an art, where the agent tries to mould up the perception of the receiver and convinces them that the company’s offerings are what the person needs. Being able to convince the listener that the goods or services offered for sale is the only solution to their problem or the thing that they have been searching for, is a great trick.